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FAQ

Your Questions, answered!

Learn how Cresona Solutions works, integrates seamlessly, and helps your business grow

How does Cresona Solutions work?

We simplify the entire process of collecting, managing, and showcasing customer reviews. Our system sends personalized review requests via text and email, integrates seamlessly with your existing process, and even responds to reviews on your behalf. We then transform your best reviews into shareable social media content—effortlessly boosting your online reputation without adding to your workload.

Is Cresona Solutions compatible with all business types?

Yes! Cresona Solutions works for any business that collects contact information from its customers. No matter the industry, we’ve got you covered.

Can I customize the review request messages?

Absolutely. While we provide tested scripts proven to get results, we’re happy to discuss customizations that align with your brand’s voice and style.

How do I integrate Cresona Solutions with my current systems?

We integrate with over 6,000 apps, ensuring a seamless connection with your existing tools. You don’t need to change a thing—we work quietly in the background.

Is there a limit to the number of reviews I can collect with Cresona Solutions?

No limits! The number of reviews you gather depends on how many customers you serve, your industry, and their experiences. We’ve helped businesses collect thousands of reviews with ease.

What platforms does Cresona Solutions support for collecting reviews?

We can direct review requests to Google, Facebook, Yelp, and many other platforms. However, we prioritize Google Reviews because they provide the biggest impact on local rankings and customer trust.

Are there any hidden fees with Cresona Solutions?

We believe in transparent pricing. We rebill for SMS, email, and other services at the lowest rate possible to cover operational costs. These are strictly operational costs (typically under $5/month for most clients).

How long does it take to set up Cresona Solutions?

Setup is quick and painless! After a 30–40 minute onboarding call, we handle everything else.

Can I track the progress of my review collection efforts?

Yes! We provide detailed analytics and reporting so you can see exactly how your reviews are performing.

What happens if a customer leaves a negative review?

We handle negative reviews with care, crafting thoughtful responses to address concerns and show a proactive approach. Plus, we notify you immediately so you’re always in the loop. Negative reviews are rare—our clients typically see an average rating of 4.9 or higher!

Does Cresona Solutions offer reporting or analytics?

Of course! You’ll have access to a user-friendly dashboard to monitor your review performance and analytics.

Is there a minimum contract length for using Cresona Solutions?

Not at all! We believe in flexibility, so all our plans are month-to-month with no long-term commitments.

How does Cresona Solutions handle customer data and privacy?

We take privacy seriously. Customer data is only used to send review requests on your behalf and is never shared or sold. Security is a top priority for us.

Can Cresona Solutions help me respond to reviews?

Yes! We save you time by crafting personalized responses for your reviews. Each response is tailored to the reviewer’s name and the context of their feedback.

Can I use Cresona Solutions to collect reviews from past customers?

Absolutely. One of our first steps is a “Review Reactivation” campaign, reaching out to your past customers. This typically results in 10–20% leaving a review!

What kind of support is available if I have questions or issues?

We’re here to help! We offer same-day text and email support. For complex issues, we’ll set up a call to resolve them as quickly as possible.

Can Cresona Solutions integrate with my CRM system?

Most likely! With thousands of integrations available, we’ll ensure a smooth connection with your CRM or other tools.

Are there any geographic restrictions to using Cresona Solutions?

None at all! We work with businesses worldwide, wherever you’re located.

How can Cresona Solutions improve my online reputation?

By helping you collect and showcase positive reviews, we enhance your credibility, boost your local search rankings, and make your business stand out from the competition. It’s all about turning satisfied customers into powerful advocates for your brand.

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Turn Feedback into Business Growth

Effortlessly collect reviews, boost trust, and stand out in your market—all in one platform