Effective Date: December 10, 2024

Cresona Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our platform and services. By accessing or using Cresona Solutions, you consent to the practices described in this Privacy Policy.

1. Information We Collect We may collect information necessary to improve, deliver, and enhance our services. This includes, but is not limited to:

a. Personal Information When you create an account, subscribe to our services, or interact with us, we may collect:

• Name
• Email address
• Phone number
• Payment information (processed securely by a third-party payment processor)
• Business details (e.g., company name, industry, and customer lists for review requests)

b. Non-Personal Information We may collect non-identifiable information through cookies, analytics, and tracking technologies, including:

• IP address
• Browser type
• Device information
• Usage data (e.g., pages visited, time spent on the site)

c. Third-Party Information If you integrate third-party tools or platforms (e.g., CRMs, social media accounts) with our services, we may collect information from those platforms as authorized by you.

2. How We Use Your Information We use the information we collect to:

• Provide and improve our services
• Automate and manage review requests
• Create and send personalized image requests
• Respond to customer inquiries and provide support
• Process payments and subscriptions
• Conduct analytics to enhance platform performance
• Use tracking tools (including, but not limited to, Google Analytics) to understand user behavior and improve services
• Comply with legal obligations

3. Client-Provided Lists and Authorization When clients provide Cresona Solutions with customer lists for review requests or other purposes, the following terms apply:

• Legal Authorization: By providing these lists, clients confirm that the data was obtained legally and that they have secured all necessary permissions from their customers to be contacted for review or marketing purposes.
• Compliance Responsibility: Cresona Solutions is not responsible for verifying the legality of the provided data or permissions. Any disputes or legal issues arising from the use of such lists are the sole responsibility of the client.
• Indemnification and Legal Costs: Clients agree to indemnify and hold harmless Cresona Solutions from any claims, damages, or legal actions arising from the use of their provided data.
• Implied Consent: By using our services and providing customer data, clients authorize Cresona Solutions to contact those customers on their behalf for purposes such as review requests, marketing communications, or customer follow-ups.

4. Cookies and Tracking Technologies We use cookies and similar technologies to improve your experience, analyze website usage, and deliver personalized content. This includes, but is not limited to, tools such as Google Analytics and other tracking services. You can manage your cookie preferences through your browser settings.

5. Data Security We take reasonable measures to protect your information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Regular audits and security testing

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Choices You have the following rights regarding your data:

a. Access and Correction

• You may request access to the information we have about you and correct any inaccuracies.

b. Data Deletion

• You may request the deletion of your personal information, subject to legal and contractual obligations.

c. Marketing Preferences

• You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails.

To exercise these rights, contact us through the Contact page on our website.

7. Third-Party Links Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing your information.

8. Children’s Privacy Cresona Solutions does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. International Users Our platform is operated in the United States. If you access our services from outside the U.S., you consent to the processing of your information in the U.S. under this Privacy Policy.

10. Policy Updates We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Your continued use of our platform constitutes acceptance of the revised policy.

11. Contact Us If you have questions or concerns about this Privacy Policy, please contact us through the Contact page on our website.

Cresona Solutions is a brand operated by Cresona LLC, registered in Florida, USA.

This Privacy Policy is designed to comply with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable. Please review this document regularly for updates.