Cresona Solutions
Terms and Conditions

1. Acceptance of Terms: By accessing or using Cresona Solutions' platform and services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our platform.

2. Platform Description: Cresona Solutions provides tools and automation services for managing and enhancing customer reviews, online reputation, and related business operations. Our platform includes features such as review request automation, personalized image requests, social review sharing, and reputation management. Cresona Solutions requires user cooperation and data input to deliver effective results.

3. Account Registration: To access certain features of our platform, you may need to create an account. You agree to provide accurate and up-to-date information during registration and to keep your account credentials secure. You are responsible for all activities conducted under your account.

4. User Conduct: By using our platform, you agree to comply with all applicable laws and regulations. You are responsible for the content you submit and agree not to engage in activities that disrupt our services, infringe on the rights of others, or violate these terms.

5. Privacy Policy: Cresona Solutions is committed to protecting your privacy. Our Privacy Policy details how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

6. Intellectual Property: All content, software, and materials provided through our platform, including text, graphics, logos, and designs, are the intellectual property of Cresona Solutions or its licensors. You may not copy, distribute, modify, or create derivative works without express permission.

7. Disclaimer of Warranties: Our platform is provided "as is" and "as available." Cresona Solutions disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the accuracy, reliability, or availability of our platform or services.

8. Limitation of Liability: Cresona Solutions shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our platform or services. This includes, but is not limited to, damages for loss of profits, data, or goodwill.

9. Modification of Terms: Cresona Solutions reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our platform constitutes acceptance of the revised terms.

10. Subscription Fees and Additional Charges:

  • The pricing plans are as stated on the Cresona Solutions website. Cresona Solutions reserves the right to modify pricing, offer discounts, or create custom plans at its sole discretion.
  • Users acknowledge that payment of the subscription fee is required to maintain access to the platform and associated features.
  • Additional Charges: In addition to the subscription fee, certain services, including but not limited to SMS, email, API requests, and other features, may incur additional charges. These charges are set at the lowest rate possible to cover operational costs and may include a small markup to account for administrative expenses.

11. Free Trial and Refund Policy:

  • Cresona Solutions offers a 14-day free trial for new users to explore our platform. During this trial, results such as review estimates are provided based on various factors unique to each business. These estimates are not guaranteed and may vary by business type, data quality, and engagement level.
  • Refunds are not provided once billing occurs unless explicitly approved by Cresona Solutions. Users may cancel their subscription at any time prior to the next billing cycle to avoid additional charges.

12. Cancellation Requirements:

  • Users may cancel their subscription at any time through their account dashboard or by contacting Cresona Solutions support.
  • To avoid charges for the next billing cycle, cancellations must be made at least 24 hours before the next billing date. If not canceled before the billing date, no refunds will be issued for that cycle.

13. Non-Payment and Account Suspension:

  • Accounts with unpaid subscription fees may be disabled or terminated without prior notice. Users must update their payment method or contact support to restore access.
  • Reactivation fees or other charges may apply to reinstate accounts after non-payment.

14. Service Details:

  • Cresona Solutions facilitates review requests through automation. However, the success of these requests depends on accurate customer data provided by the user.
  • Personalized Image Requests create and send custom image requests with client names. Cresona Solutions is not responsible for user-provided content inaccuracies.

15. Data Security and Third-Party Handling:

  • Cresona Solutions handles sensitive client data, including names, email addresses, and phone numbers, solely for review automation and related purposes. All data is encrypted and securely stored in compliance with U.S. data protection laws.
  • The platform may use tracking tools, including Google Analytics, to collect data on website activity for improving services. By using Cresona Solutions, users consent to this data collection.
  • Users providing client lists must ensure the data is legally obtained and includes valid permissions for use in marketing or review requests. Cresona Solutions is not liable for issues arising from unauthorized data.

16. User Obligations:

  • Users must provide accurate and lawful data for use with Cresona Solutions’ services.
  • Any content or data submitted must comply with applicable laws, including anti-spam regulations and GDPR compliance where applicable. Cresona Solutions reserves the right to terminate accounts if data violations are identified.

17. Legal Disclaimers and Protections:

  • Cresona Solutions makes no guarantees or warranties regarding the specific results users may achieve, including the number of reviews generated or business growth.
  • Users agree that Cresona Solutions is not liable for any indirect or consequential damages resulting from the use of the platform. This includes, but is not limited to, lost revenue, reputational harm, or system failures.
  • In the event of legal disputes, users agree to arbitration or mediation as the first resolution step. Cresona Solutions retains the right to recover all legal fees associated with any disputes initiated by users.

18. Affiliate and Additional Fees:

  • Cresona Solutions may earn affiliate commissions on third-party integrations or recommendations made through the platform.
  • Additional fees may be charged for text/email usage, account reactivation, or any other services not explicitly included in the subscription plan.

19. Hosting Suspension for Non-Payment:

  • Hosting services, where applicable, will be suspended or terminated if users fail to pay required fees. Suspended accounts may incur reactivation charges.

20. Policy Changes:

  • Cresona Solutions reserves the right to modify these Terms and Conditions, pricing, and platform features at any time without prior notice. Users are encouraged to review the Terms and Conditions regularly for updates.

21. Limitations on Liability:

  • Cresona Solutions’ liability is limited to the subscription fee paid by the user for the current billing cycle. Under no circumstances shall Cresona Solutions be liable for damages exceeding this amount.

22. Intellectual Property Protection:

  • All Cresona Solutions’ content, branding, and materials are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

23. Force Majeure Clause:

  • Cresona Solutions is not liable for service interruptions caused by events beyond its control, such as natural disasters, technical failures, or third-party service outages.

24. Governing Law and Venue:

  • All disputes shall be governed by the laws of the State of Florida, United States. Any legal proceedings shall be filed in a court located in Florida.

25. Business Information:

  • Legal Business Name: Cresona LLC
  • Business Address: 7901 4th St N, Suite 300, St. Petersburg, FL, 33702
  • Legal Inquiries: Users may reach out through the "Contact" page on the Cresona Solutions website.

26. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Cresona Solutions regarding the use of our platform and services, superseding any prior agreements.