1. Overview

Notifications and alerts in your Cresona Solutions account are designed to keep you informed about important activities, from customer engagement to review progress. These real-time updates help you track performance, take timely actions, and optimize how your business interacts with customers.

2. Types of Notifications

Here’s a breakdown of the notifications you’ll see and what they mean:

1. Low Review Activity Alerts

• What It Is: A reminder to send out more review requests if your activity drops below a recommended level.
• Why It’s Important: Maintaining consistent review requests ensures steady customer engagement and helps build your online reputation.
• Action to Take:
  • Review your dashboard to identify any gaps.
  • Schedule or send additional review requests to stay on track.

2. New Lead Alerts

• What It Is: A notification when a new lead submits a form or engages with your chat widget.
• Why It’s Important: Capturing leads quickly ensures you don’t miss out on potential customers.
• Action to Take:
  • Follow up promptly with the lead using the provided contact details.
  • Check your pipeline for more details about the lead’s interaction.

3. Private Feedback Alerts

• What It Is: A notification when a customer submits internal feedback instead of leaving a public review.
• Why It’s Important: Private feedback provides valuable insights into areas where your business can improve.
• Action to Take:
  • Open the alert to read the customer’s comments.
  • Reach out to the customer if necessary to resolve their concerns.

4. Non-Reviewers List

• What It Is: A summary of customers who completed the workflow but didn’t leave a review.
• Why It’s Important: Identifying non-reviewers helps you follow up and increase your chances of receiving more reviews.
• Action to Take:
  • Use the Non-Reviewers list to send a polite follow-up message.

3. How to Access Notifications

1. Log Into Your Account:
   • Access your Cresona Solutions account.
2. View Notifications in Your Dashboard:
   • Notifications appear prominently on the Review Dashboard.
3. Click to Expand Details:
   • For more information on any notification, click it to view customer details and suggested next steps.

4. Tips for Using Notifications Effectively

1. Check Notifications Regularly

• Log in at least once a week to stay updated on activity and avoid missing important alerts.

2. Take Immediate Action

• Respond to alerts as soon as possible.
  • For example, follow up with leads or address customer feedback promptly to maintain a positive impression.

3. Focus on Trends

• Over time, use notifications to identify patterns in your review activity or customer behavior. This helps you fine-tune your strategy.

4. Prioritize Customer Feedback

• Treat private feedback alerts as opportunities to improve your service and turn potential issues into success stories.

5. FAQs

Q1: Can I turn off notifications?

• Notifications are designed to keep you informed about your account activity. If you have questions about notification settings, please contact support.

Q2: How often are notifications updated?

• Notifications are updated regularly based on customer activity and performance tracking.

Q3: How do I resolve private feedback?

• Review the feedback provided and follow up with the customer to address their concerns. If you need assistance, contact support.

Q4: Where can I see my Non-Reviewers list?

• You can access the Non-Reviewers list by clicking the Non-Reviewers metric on your Review Dashboard.